The structure of this tree is warranted for fifteen years to be free of defects as a result of faulty manufacturing or materials. If any of the structural parts should fail within the warranty period, please contact Santa’s Own at 1-800-684-0601 so that the part may be repaired or replacement may be provided.

Note: This warranty does not imply the replacement of the entire tree, but does cover such parts as proven defective. Burned out light bulbs are not covered by
warranty.

1st Option: Repair defective part

2nd Option: If for any uncontrollable reason the needed parts are not available, the owner would then have the option to apply the below pro-rated schedule toward the purchase of a new tree. The cost of a new tree will be based on the suggested retail price in effect at the time of the claim. The pro-rated warranty is a % dollar amount of the purchase price of the original tree applied toward the purchase of a new tree.

Pro-Rated Warranty will not take place if a copy of sales receipt can not be provided.

From Date of Purchase % Amount
Year 1 …….……..…..…..…………………..………100%
Year 2 .…………..……………………………….…..80%
Year 3 ……………..…………..………………………60%
Year 4 ……………..…………………..……………… 50%
Year 5 ……………..………………………….…….… 40%
Year 6 ……………..…………………………………..30%
Year 7……. ………….………………………………..20%
Year 8 -15. ………….………………………………..10%

Should you choose to dispose of the tree box, we suggest you keep the following information:

Copy of your receipt
Tree Item Number (found on side of box)
Date Purchased

Amount Paid
Store Where Purchased
Manufacturing Code

Owner is responsible for shipping product to Santa’s Own. Santa’s Own will pay for shipping product back to owner. No returns will be accepted without prior authorization from Santa’s Own.

Please allow at least 4-6 weeks for repair or replacement. Santa’s Own reserves the right to handle any repair during off-season only.

Any product determined to be misused, damaged or anything other than normal wear and tear voids the warranty.

Proof of purchase is required for any warranty claim.